Telephone - 01387 780663

Telephone - 01387 780663

Bar & Restaurant - 01387 780644

answer

 

We have tried our best to answer some of the questions we get asked the most, can't find what you're looking for?  Give us a call!

General

What is Barend Holiday Village?

Comfortable, cosy & quiet self catering holiday rental lodges in Kirkcudbrightshire within Dumfries and Galloway, Scotland; close to the picturesque & safe beach at Sandyhills on the Colvend coast, where you can enjoy Galloway's famous dark skies and abundant wildlife from the comfort of your own balcony. 

Our self catering holiday accommodation rentals are log cabins overlooking a loch, golf course or the Solway, and are surrounded by hills and forest teeming with wildlife, yet only a quarter mile inland from the Dumfries and Galloway coast, warmed by the Gulf Stream. 
A quiet, rural hideaway for couples, families, friends & large family groups.

 

Are you open all year round?

The site is open all year round and our price rates reflect how busy Barend is at particular times of year.  The pool is also open all year apart from around about a fortnight, usually in early January (when the site is at its quietest), when it is closed for essential maintenance, however this would be made clear to anyone wishing to book during this time.

 

The Site 

Is Barend Holiday Village pet friendly?

Pets are very welcome at Barend. Out of the 29 properties we let, 21 of them accept pets by prior arrangement only (a maximum of 2).  The site is also well equipped with disposal bins and bags and dogs are welcome in the bar.  There is plenty of local woodland for walking and a long sandy beach less than half a mile away. Please note that dogs should be kept on a lead at all times on site.

 

Is Barend Holiday Village wheelchair accessible?

Unfortunately due to all of the chalets having steps or a high door frame we do not advertise as wheelchair accessible, we do have one chalet which may be suitable depending on the specific needs of the person booking, this would have to be discussed in more detail either via e-mail or by phone.  All of our properties have a bedroom and bathroom on the ground floor which is handy for those with mobility issues. However, only a couple of the properties have walk-in showers downstairs.

 

Is there a shop on site?

We do not have a shop on site at Barend but instead choose to help support other local retailers.  The nearest shop is a small one less than half a mile away at Sandyhills beach which stocks just basics and is open seasonally.  There is a more substantial shop 2.5 miles away in Colvend and another few small supermarkets in Dalbeattie which is 6 miles away.  For a larger supermarket shop there is a smaller Tesco and a reasonably sized Co-op 12 miles away in Castle Douglas or alternatively a large 24 hour Tesco, Morrisons, Lidl etc in Dumfries which is 18 miles away and is usually passed through to reach us.

For those who have booked directly with BHV we offer a shopping service where we can get basic items such as bread, milk, eggs & newspapers etc for your arrival and during your stay, we would, however have to know a day in advance if any items are required.

 

Can I get my shopping delivered to Barend?

Whilst the big Supermarkets (eg. Tesco & Asda) do deliver to Barend we are unable to accept any deliveries on behalf of clients therefore it is best to schedule the delivery for a time when you will definitely have arrived on site and be careful to quote your chalet number as well.

 

Do Barend Holiday Village have a recycling scheme?

There are no recycling facilities on site at Barend, all the waste from our dustbins goes to the EcoDeco plant near Dumfries.  This is the first facility of this kind in Scotland.  It mechanically sorts all waste into a wide variety of reusable resources.  This eliminates the need for us to have several bins outside each chalet & also helps to reduce landfill in Dumfries & Galloway.

 

Is there WiFi at Barend?

The WiFi system on site for most of our chalets is run by an external company and can be used for a small charge, for new users to the system there is a free hour option where it is possible to test the signal strength for an hour to see if it will be sufficient and then continue with payment.  As with the phone signal in this area, the WiFi strength is not great and will not support streaming or downloading, it also becomes slower as use on site increases; our peak time for internet usage is usually around 9.00pm.  A few of our properties have had their own Broadband fitted which is free for guest use, this will be mentioned in the property descriptions for those chalets.  There is access to free WiFi at the Bar & Restaurant which has a much stronger connection and a few cafes and restaurants in Dalbeattie that offer free WiFi.

 

Is there entertainment on site?

Barend prides itself on being a quiet retreat and, whilst families are very welcome, we do not operate as a ‘holiday park’ type establishment but as more of a base for people to use whilst exploring the region and enjoying nature. 

People who have booked through us can enjoy full use of the indoor swimming pool and sauna, there is also a small children’s playground and 2 boules courts. There is also a riding centre and deer park adjacent to the site.  There is a quiz night every Friday night at the Bar & Restaurant and tutored whisky tastings available (whisky tastings may not always be available, please check with Reception first).

Nearby there are beautiful coastal walks, world-famous mountain biking trails (mountain bikes are available to hire from Reception) and many golf courses, as well as miles of forests and beaches.

 

Do you have a gym?

Unfortunately we do not have gym facilities (apart from a Flabelos machine at the swimming pool) available on site although there is a great facility only 6 miles away in Dalbeattie.  The Bridge Wellness Centre has a well equipped gym as well as a wide variety of classes (these should be booked in advance) & treatment rooms.  Children are also welcome to play in Reception while you attend a class.  You do not have to have a membership to use these facilities, entry to the gym costs £2.00 per half hour, class prices vary.

 

What wildlife can I expect to see at Barend?

There is an extraordinary and varied amount of wildlife at Barend and in Dumfries & Galloway in general.  The red squirrels are always a joy to watch as are the large variety of birds. There are feeders dotted throughout the site making them easier to spot.  There are also a number of badgers and foxes who love nothing more than trying to prise open the bins on site! There also rabbits and roe deer in the nearby woodland.  Down at the loch there are the swans and their cygnets, ducks and occasionally otters as well as fish such as carp. Red Kites are to the north of Barend, but are seen closer to Barend now .

 

Are there good transport links to the site?

Whilst we strongly recommend using a car to access Barend and get around the region, there is a bus service that stops at Sandyhills beach and goes to both Dalbeattie and Dumfries (via other coastal villages). However this service is quite limited and sporadic.  There are copies of the timetable on the notice board outside the Bar & Restaurant and in Reception.  There are also several local taxi firms that will collect and drop off from Barend, a taxi from Barend to Dalbeattie is around £8.50.

 

Will I definately get a phone signal at Barend?

We cannot guarantee this as phone signal is generally poor around Barend, the best network to use on site is Vodafone.

 

Why is there not more lighting around the site at night?

This is a comment we receive regularly, however, it has been a conscious decision to keep road lighting to a minimum and, therefore, reduce the light pollution on site.  Those who have sat on their balconies and enjoyed the dazzling night sky will see why we do this!  Each of our chalets are equipped with a large torch to make walking at night safe.

 

The Chalets 

Are all the chalets you rent the same?

All of the chalets we let out are individually owned therefore vary in terms of layout and furnishings.  There are 3 main categories of chalet on site and one Farm Cottage.

‘A Type’ chalets are the largest properties, some of which can sleep up to 8 people. They are over 2 levels and have 2 balconies.

‘B Type’ chalets are a slightly smaller version of the ‘A Type’ and we only have one of these available to rent which can sleep up to 4 people.

‘C Type’ chalets are all on one level and sleep up to 6 people, there are 2 of these available to rent.

The Barend Farm Cottage is attached to the main Barend Farmhouse and can sleep 2 people. 

 

Can I bring a baby to stay in one of the chalets?

Infants under 2 and sleeping in a cot go free at Barend but cannot stay in addition to the maximum number of people allowed in each chalet.  Cots (without bedding), high chairs and stair-gates can be rented from Barend for the duration of a stay if required.

 

Do all chalets have Sky TV?

Only 4 of our properties are equipped with a Sky/Sky Sports package, this is a chargeable service at £1.50 per night.  The rest have Freeview or FreeSat TV, all have DVD players.

 

Do the chalets have washing machines and dishwashers?

All of the properties are equipped with dishwashers and only 2 have washing machines.  However there is a small laundrette on site with washing machines and a tumble drier available for use with a charge by those staying on site. Washing powder is available  to purchase from Reception.

 

Do the chalets have hot tubs?

Due to the age of the chalets and structural problems it would cause to the properties we do not have any hot tubs on site.

 

Booking & Arrival

 

How far in advance do I have to book a chalet?

If you are looking to stay at one of our peak times (for example School Holidays or Christmas/New Year) or in a specific chalet we recommend that you book as far in advance as possible to avoid disappointment. A lot of our regular guests who come on an annual basis book the following year upon departure and a lot of guests like to return to the same chalet again and again.

 

Do I have to pay a deposit when booking a holiday?

A 20% deposit is required upon booking of a property, with the rest of the balance due 4 weeks prior to arrival, a reminder will be sent out if payment has not been received by then.

 

What time is check in and check out?

Check in is at 4.00pm but is usually earlier on Sundays as Reception closes at 4pm.  If you are arriving after Reception closes keys and welcome packs will be left at the Bar & Restaurant.  We try our best to get guests checked in prior to 4.00pm, however this may not always be possible. Check out is at 10.00am,. If you will be leaving before Reception opens there is a post box at the Reception door for keys to be put in.

 

The Swimming Pool

 

What size is the pool?

The swimming pool is 33ft in length and 16ft in width. The shallow end is 3ft in depth and the deep end is 4ft.

 

Will I definitely get access to the swimming pool if I am staying on site?

If you book directly through BHV (we let around 30 of the 78 properties on site) you are guaranteed free access to the swimming pool and sauna, all we would require is a £5 returnable cash deposit for a swipe card giving you access to the pool facilities.

Some of the chalet owners who don’t let with us pay maintenance fees towards the upkeep of the pool, allowing people who rent their chalets access but some owners do not contribute towards the pool maintenance meaning holiday makers staying in those properties do not have access to the pool. Any claims by these privately rented chalets that you will be able to pay to use the pool at Reception even though they do not contribute towards maintenance are false and entry will not be allowed.  If you know that the chalet you have booked has not paid to use the pool, please do not ask us to pay and swim as this request will be denied.

If booking with anyone other than BHV it is a good idea to check if pool access is included to avoid disappointment, if you are unsure, please don't hesitate to call us on 01387 780663 and we will let you know if the property you are looking at comes with pool access.

 

I live locally, can I use the pool?

Local people are welcome to use the pool and sauna facilities at Barend as long as they are members, individual and family annual memberships are available. To become a member collect and fill in a form from Reception or the Bar and pay the annual membership fee. You will then be issued with membership cards which must be produced at Reception or the Bar or entry will be denied. A fee of £3.50 per adult (17+), £2.25 per youth (14-16) and £1.75 per child (2-13) is payable upon entry to the pool.

 

Please note that whilst the use of the pool by local membership is important to BHV it is primarily meant to be for the use of those holidaying on site.  Therefore we do reserve the right to restrict access to the pool at peak holiday times when unrestricted use would, in our view, lead to overcrowding and consequent loss of enjoyment for all.  We will try to keep local members informed of any restrictions as soon as they arise, at busy times it may be advisable to telephone in advance on 01387 780663.

 

What are the swimming pool opening times?

The swimming pool opens at 9.00am on week days and 10.00am on weekends.  The last time to get in to swim is at 7.00pm as the doors lock at 8.00pm. Those with swimming pool swipe cards can access the pool through the courtyard;  local members are to pay for entry at Reception until 5pm (4pm on Sundays) and at the Bar thereafter.  The sauna goes on automatically at 4.00pm but can be switched on earlier if required, please ask at Reception.

 

The Restaurant

 

Can I book a table at the Restaurant through you?

Unfortunately despite sharing a name the Bar & Restaurant is a completely separate business and has to be booked directly with them.

Please telephone – 01387 780644 or 07881581953 to make a reservation.

Booking for the Restaurant is essential & booking for a bar meal is advised (same menu).  Dogs are allowed in the bar.  Locals are welcome.

 

 

 

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